Shipping Rate & Tax

What is your lead time?

Most orders are received in 2-3 weeks from order to delivery. 

Affected by Covid-19, there will be some delay on the delivery.

For OEM items ,the leadtime will depend on the style and order quantity, please feel free to send us email.

I need an item by a certain date!

Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. At many times, if an order is expedited, it can be received in as little to 1-1.5 weeks.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

Address / Delivery Issues

In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to liase with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement.

Non Deliveries / Returned delivery

If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel - this will be calculated and communicated before resending. 

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

Regarding the damages refund and returned

If to be proved that it is damaged cause by shipment, we will send you a new one or send you the damaged spare parts for free both products and shipping cost. Please contact us with the pictures for the damaged.

Regarding the quality refund and returned

You discover the products quality is obvious flaw, please contact with us, we will send you a new one or refund to you. 

How much does shipping cost?

We offer free shipping to the U.S.A, Canada, U.K, and Australia and a few other countries for all orders above $150. Any other countries and order sizes please refer to the shipping costs below. All prices on our website are quoted in US dollars.

UNITED STATES AND CANADA 

FREE shipping to any order above $150.

Some of orders are typically received in 2-3 weeks from date of order, please feel free to contact us, if you need the exactly shipping date.

Which express will be used for my order?

We will use the Express included: DHL, Fedex, UPS, EMS, Royal Mail. , different country and different destination will be choose the different express, for the exactly order, will choose the most suitable one. It will be depended on the shipping time and express cost.

For any order below $150, please refer to the following shipping rates:

 
 For any order below $150, please refer to the following shipping rates:

  For any order below $150, please refer to the following shipping rates:

  For any order below $150, please refer to the following shipping rates:

  For any order below $150, please refer to the following shipping rates:

  For any order below $150, please refer to the following shipping rates:

  For any order below $150, please refer to the following shipping rates:

If your country is not listed please email us and ask for shipping rate to your specific country.

Who pays the import Tax and VAT?

In most cases our parcels pass through customs without VAT payable, However in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paperwork. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Are express options available?

Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customised postage cost.

Average handling time?

Estimated handling time: 5 days.

Special items requiring customising may incur an extra 3-4 working days.

Shipping exclusions :

We do not ship to the following countries / regions:

• Serbia, San Marino.Bangladesh, Bhutan,Afghanistan, Armenia, Azerbaijan,  Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq,  Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Bosnia and Herzegovina, Montenegro,Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, , American Samoa, Cook Island, French Polynesia,Vietnam, Yemen, Micronesia Guam, Kiribati, Marshall Islands,Uzbekistan, , Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallus and Futuna, Western Samoa, Albania,  

• All African Countries
• All South American Countries